What can my Account Manager help me with?

You can reach out to your personal account manager anytime via the Messages on the platform to help with:

Reviewing and approving your design project
Updating your design project with additional information or orders
Getting updates on the status of your sample or production orders
Requesting quotes for custom labels
Clarifying issues with a design listing
Verifying the status of your design project approval
Seeing fabric options are available for your sample or production order
Checking on the delivery date of your sample or production order
Answering your questions about bids you received
Suspending design projects upon request
Requests for your sewing pattern
Coordinating the shipment of materials (ie. fabric) to Italy for your production order

Your account manager cannot help you to:

Create a product tech pack from a sketch
Get consultations on branding, product development, brand logos, or sales strategies
Arrange visits to the factory your design project is matched to
Source fabrics and materials for you if you are not on an MV Showroom or MV Brand Pro plan
Extend the length of time that factory bids are available on the platform
Negotiate payment terms with manufacturers
Providing contact information or marketing material for manufacturers
Update your project timeline - only the factory can do that
Use your personal shipping account to ship your samples or production orders